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1.
Where is my PPC Card accepted?
Your PPC Card is accepted both locally and internationally. There are over 32 million
establishments and over 900,000 Automated Teller Machines (ATM) that honor your card.
Just look for the MasterCard logo at any merchant establishment or the MasterCard Cirrus
designated ATMs.
2.
What is the use of the PPC CARD?
Your PPC Card is available for use as follows:
- To
make purchases for goods and services at establishments and other places
that accepts MasterCard as payment.
- To
withdraw cash at MasterCard/Cirrus designated Automated Teller
Machines (ATM) subject to particular ATM rules and regulations
of each country and bank that services the ATM.
3.
What shall I do as soon as I receive my OneCard PPC Card?
The card is delivered inactive for your protection, Upon receipt of the card,
visit the OneCard International website address at www.onecard.com.ph to
activate the card.
4.
What are the services available on the OneCard website address?
The services available are:
a. activate your card
b. check your latest deposits
c. check your available balance
d. check your current transactions
e. view and print a copy of your recent statement of account
f. report lost or stolen card
g. report any billing dispute or e-mail any other request
5.
Where can I withdraw cash?
You can withdraw cash up to the bank's daily limit and/or per every one withdrawal limit controlled by a particular Automated Teller Machine (ATM) that carries the MasterCard/Cirrus
logo subject to Rules and Regulalations of that particular ATM.
6.
How will I be able to access my account in the Automated Teller Machine (ATM)?
To access your account in the ATM, you will be provided
with an ATM Personal Identification Number (PIN), which will allow
you to withdraw cash from any MasterCard/Cirrus designated ATMs. For security, this is sent to you in a separate document.
7.
Will I be receiving a record of my monthly transactions?
You can access your most recent monthly Statement of Account, as well as Latest Transactions Summary on-line through the website.
8.
Who shall I contact if I have questions
about my monthly Statement of Account?
By simply visiting Onecard Website address www.onecard.com.ph, or by e-mail at hotline@onecard.com.ph., or by dialing an international access number, then (632) 867-8797.
9.
What do I do if my card is stolen?
Promptly report the loss by going to the website and click on "Emergency Services Menu", then click on "Report Lost or Stolen Card", or e-mail OneCard at hotline@onecard.com.ph, or report the loss by international telephone call by first dialing an international access number, then (632) 867-8797.
10.
Will I be given a new replacement card as a replacement for my lost/stolen
card?
Yes, a replacement card will be issued and mailed to you within 48 hours. Standard delivery is 10 to 14 days. To receive a replacement card by express delivery (3 days), a US$37.00 courier fee will be charged.
11. Do I need to activate my replacement
card?
Yes, using the same method as the original card activation.
12. Will my ATM PIN be changed as my card has been replaced due to lost or stolen reason?
Yes, you will be given a new ATM PIN once your card is replaced.
13. Can a distributor change their PIN on-line with FPS or its partners?
No, For security reasons, the distributor must contact OneCard by the website or by e-mail, or by fax, or by international telephone.
14. Is there a daily purchase limit?
No, you can purchase up to the funds available on your card.
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